Get started
Compliance

Compliance & FAQ

Who operates Qblockx, the documents that define your position, and straight answers to the questions people actually ask before depositing.

Registered entity

Registered entity

Registered name
Qblockx Ltd

"Qblockx" is the trade name; Qblockx Ltd is the legal person behind it, operating since 2023. Where a contract, invoice or notice names that entity, it is the party to it. Full detail, including what this registration is not, is on the Company page.

Support channel
support@qblockx.com · contact form · live chat on every page
Compliance: compliance@qblockx.com

Documents

How It Works What backs a balance, how it settles, the bridge transfer, supported chains, mining cycle length. Custody & Security Where keys live, multisig threshold, who can move assets, segregation, counterparty risk. Withdrawals & Liquidity Step-by-step out to Trust Wallet, fee formulas, processing windows, freeze scenario. Mining, in plain numbers The daily rate by plan, how rewards are claimed, and what the programme is.

Governing documents: Terms of Service, Privacy Policy, Risk Disclosure.

What is still worth asking us for

Qblockx is a registered company, and Qblockx Ltd is named openly on the Company page. The things below are not published yet. We list them rather than let you find them, because each is a fair thing to request before you commit sizeable capital:

  • An independent audit or attestation of reserves and controls (self-custody platforms often have none; ask us what we do have)
  • A named qualified custodian holding assets on your behalf
  • Named customers or backers who will confirm that they use Qblockx

Questions on anything here: support@qblockx.com · Compliance: compliance@qblockx.com

Frequently asked questions

The five questions that decide whether someone deposits. Numbers below are the same ones on the documents they come from.

How long does a mining cycle take?
There is no fixed cycle. A rig accrues at a fixed rate per day ($40/day on VirtuElevate, $75/day on VirtuElite, up to 6 rigs) from the moment you start it, and you claim into your wallet whenever you choose. There is no N-day term, no maturity date, and nothing that must complete before earnings are yours. Stopping a rig claims whatever it has earned first. See mining cycle length.
How do I withdraw, and how long does it take?
A QFS Card is required first. You cannot withdraw until you have ordered a QFS Card and paid for it through our NOWPayments checkout; it unlocks withdrawals once active.

Then, from your dashboard: Wallet → Withdraw → Crypto Wallet, enter the amount (minimum $10), select the network, paste your Trust Wallet address, confirm, wait for on-chain confirmation, and the balance appears in your wallet. Full steps on the withdrawals guide.

Timing: crypto withdrawals are reviewed and released within 24 to 48 hours, then confirmed on-chain (typically minutes on TRC-20). Bank transfers take 3 to 5 business days.

Fee: withdrawal is 1% VirtuElevate, 0% VirtuElite. Deposits are free on every plan. No lock-up period.
Where are the servers and the cold storage physically?
The web application and the signing layer are separate systems with separate access controls. The cold keys live in a signing environment with no inbound network exposure: no listening service an off-box attacker can query, and no route from the web tier into key storage. Only a signed transaction ever leaves it, which is public anyway once broadcast. Administrative credentials reveal the dashboard, never the keys. We do not publish a named facility, region or hardware certification, because none is evidenced; we would rather leave that blank than assert an HSM or a data centre we cannot show you. See where keys live.
Who registered and owns the entity?
The platform is operated by Qblockx Ltd, a registered company, operating since 2023. That is the legal person you contract with and where notices are served.

What this is not: it is a company registration, not a licence to hold client assets. No custody licence number is claimed because none is held. We do not publish individual director or shareholder names on this site, so if beneficial ownership matters to your decision, ask us at compliance@qblockx.com before committing sizeable capital. See the regulatory status section.
Are my funds segregated?
Yes, for assets held in a storage plan. They sit at addresses derived from your own wallet, not in a pooled company balance. On a pooled platform your balance is an IOU against a shared pot; here your claim is against an address whose spend condition includes your key. Company operating funds are held separately and are not the source for client withdrawals.

The exception, stated honestly: value you deploy into mining or an investment product is a claim on Qblockx rather than a segregated on-chain holding, and carries counterparty risk. Segregation and counterparty risk in full.
If anything here is out of date, tell us at support@qblockx.com and we will fix it.

Important Notice: Assets held in a Qblockx storage plan are self-custodied: outbound movements require your authorisation, and Qblockx cannot move them without it. Safeguard your recovery shares and credentials — if you lose them there is no support process that can recover those assets for you, and permanent loss is possible. Value you elect to deploy in mining, investments or card-programme products is a separate arrangement with Qblockx as counterparty; the difference is set out in How It Works and in Custody & Security.

By using Qblockx you agree to our Terms of Service and confirm you have read the Risk Disclosure. Cryptocurrency holdings carry inherent risk and their value may fluctuate. Digital assets held on this platform are not deposits, are not government guaranteed, and are not covered by a depositor-protection scheme. Qblockx is operated by Qblockx Ltd.