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Terms of Service

The agreement between you and the entity named below when you use Qblockx. Written to be read; the parts that cost you money or limit our liability are in plain words, not hidden.

1. Who this is between

These terms are between you and Qblockx Ltd, trading as Qblockx. By creating an account or using the platform you accept them. If you do not agree, do not use the service.

2. What Qblockx is, and is not

Qblockx provides cold storage for digital assets and a connected account layer with optional products. It is not a bank: balances are not deposits, are not government guaranteed, and are not covered by any depositor-protection scheme. It is not a licensed custodian or financial adviser. Assets here are held under this contract and the architecture described in Custody & Security, not under a banking regime.

3. Accounts and eligibility

  • You must be at least 18 and legally able to enter a contract.
  • You are responsible for everything done under your account and for keeping your credentials and recovery material secure.
  • We may require identity verification. Some actions, including first withdrawals, may need it complete.
  • One person, one account. We may close duplicate or abusive accounts.

4. Custody, control, and what we cannot undo

For assets held in a storage plan, outbound movement requires your authorisation and we do not move them without it. That is self-custody, and it cuts both ways:

  • If you lose your recovery shares or credentials, we cannot recover the assets for you. There is no override.
  • A withdrawal you authorise to a valid address is final once broadcast. We cannot reverse an on-chain transfer sent to the wrong or a mistaken address.
  • We may administratively suspend account access, for example during a fraud investigation. That pauses the interface; it is not a seizure of assets you have already taken on-chain.

5. Fees

Fees are set by your plan and shown on the fee table. By using a feature you accept its fee. Network (on-chain) fees are set by the destination blockchain and, where they apply, are shown to you before you confirm. We will give notice before raising a fee; continuing to use the feature is acceptance of the new rate.

6. Deposits and withdrawals

  • Deposits have a stated minimum and are credited when the source network confirms them.
  • Withdrawals and sends are available only once you have ordered a QFS Card and paid for it (through our NOWPayments checkout). Until the card is active, withdrawals are locked.
  • Withdrawals are reviewed and, for crypto, released within 24 to 48 hours; bank transfers take 3 to 5 business days. Times are targets, not guarantees, and may extend for security review or network conditions.
  • You are responsible for the accuracy of destination addresses and for matching coin and network. Mismatched-network transfers may be unrecoverable.

7. Premium plans, mining and products

VirtuElevate and VirtuElite are paid plans that unlock features such as mining and investments and reduce transaction fees. Mining is a hosted reward programme that accrues a fixed rate by plan and is paid in the mined coin; it is not hardware you own and not a guaranteed return independent of our ability to operate. Investments and other products have their own terms shown before you commit. Value you deploy into a product is a claim on Qblockx and carries counterparty risk, distinct from assets resting in storage. See Mining and counterparty risk.

8. Prohibited use

You will not use Qblockx for:

  • Activity that is unlawful in your jurisdiction, or funds from unlawful activity.
  • Attempts to defeat, probe maliciously, or place undue load on the platform's security.
  • Automated access that abuses the service beyond ordinary personal use.

9. Suspension and termination

You may stop using Qblockx and withdraw your assets at any time, subject to fees and verification. We may suspend or close an account for breach of these terms, a legal or compliance requirement, or suspected fraud. On closure we will let you withdraw eligible assets unless a legal obligation requires us to hold them.

10. Risk disclosure

Digital assets are volatile and can lose value. You accept that risk. The fuller set of risks, including those we cannot control, is in the Risk Disclosure, which forms part of these terms.

11. Our liability

We provide the service on a reasonable-skills basis. To the maximum extent the law allows, we are not liable for losses arising from: your loss of credentials or recovery material; transactions you authorised; third-party networks, issuers or counterparties; or events outside our reasonable control. Where we are liable, our liability for a claim is limited to the fees you paid us in the preceding twelve months, except that nothing limits liability we cannot lawfully limit.

12. Changes

We may update these terms. Material changes are announced in the app or by email before they take effect. Continuing to use Qblockx afterwards means you accept them. The version in force is always the one published at this address.

13. Governing law and contact

These terms are governed by the laws that apply to the operating entity named above, and disputes are subject to the competent courts, without affecting any non-excludable rights you have where you live. Questions: support@qblockx.com; compliance: compliance@qblockx.com.

Privacy Policy What we collect and do with your data. Risk Disclosure The risks we cannot prevent.

Important Notice: Assets held in a Qblockx storage plan are self-custodied: outbound movements require your authorisation, and Qblockx cannot move them without it. Safeguard your recovery shares and credentials — if you lose them there is no support process that can recover those assets for you, and permanent loss is possible. Value you elect to deploy in mining, investments or card-programme products is a separate arrangement with Qblockx as counterparty; the difference is set out in How It Works and in Custody & Security.

By using Qblockx you agree to our Terms of Service and confirm you have read the Risk Disclosure. Cryptocurrency holdings carry inherent risk and their value may fluctuate. Digital assets held on this platform are not deposits, are not government guaranteed, and are not covered by a depositor-protection scheme. Qblockx is operated by Qblockx Ltd.