Privacy Policy

1. Who controls your data

Qblockx Ltd is responsible for the personal data described here. Contact support@qblockx.com or compliance@qblockx.com.

2. What we collect

• Account data: name, email, password (stored only as a hash), country, phone if you give one.
• Identity (KYC) data: where required, a government ID and a proof-of-address document, and the result of their verification.
• Wallet data: the addresses and balances we show you, and transaction records on our ledger.
• Recovery phrase (where you store it with us): if you use our recovery-phrase storage, the phrase is held encrypted, not in the clear (see section 4).
• Usage data: standard log data such as device, approximate region, and pages used, to keep the service working and secure.

3. Why we use it

• To run your account and show your balances and history.
• To process deposits, withdrawals and swaps, and to charge fees.
• To meet identity, anti-fraud and legal obligations.
• To reach you about security, and for support.

We do not sell your personal data. We do not use your KYC documents for advertising.

4. The recovery phrase, specifically

A recovery phrase controls your assets, so how it is stored matters. When you choose to store it on Qblockx, it is encrypted before it is saved and is not readable as ordinary text in our database. That reduces the damage of a data breach; it does not make the phrase public. You remain responsible for your own backups. We will never ask you for your recovery phrase by email, chat, or phone, and you should never give it to someone who does.

5. Who we share it with

• Payment and processing partners who move funds or run invoices, only the data needed for that job.
• Infrastructure and email providers who host systems on our behalf under their own confidentiality terms.
• Regulators or courts where we are legally required to disclose.

These providers handle data to do their job for us; we do not hand your data to unrelated advertisers.

6. International transfers

Our infrastructure and some partners may sit outside your country. Where that happens we take steps to keep your data protected to a standard comparable to the one you started under.

7. How long we keep it

We keep account and transaction data while your account is open and afterwards as long as law or a legitimate need requires (tax and anti-money-laundering records are commonly kept for several years). You can ask us to close your account; some records persist for those legal reasons.

8. Your rights

• Access a copy of your personal data.
• Correct anything inaccurate.
• Ask for erasure where we have no legal reason to retain it.
• Object to or restrict certain processing.
• Ask how data was stored, including the handling of a stored recovery phrase.

Email us to exercise any of these. We answer genuine requests from real people.

9. Cookies

We use a small number of cookies and similar storage to keep you signed in, remember basic preferences, and understand how the site is used. There is no advertising-tracker web bolted onto this site.

10. Security in brief

Passwords are hashed, your stored recovery phrase is encrypted, and access to systems is restricted. No system is impenetrable; where a failure could touch your crypto, the design goal is to limit what a breach can reach. See Custody & Security.

11. Changes and contact

If this policy changes materially we will say so here and, where appropriate, in the app. Questions: support@qblockx.com.